JI
Director of Operations to enhance JLL's Government, Education & Non - Profit Advisory group. Driving growth, margin, and client performance within the Public Institutions division.
About the role
- Service Operations Manager at Otis conceptualizing maintenance systems and overseeing customer management. Leading service sales team and ensuring safety and quality processes.
Responsibilities
- Conceptualize and implement maintenance systems and records.
- Conceptualize methods for reduction in callbacks and monitor effectiveness methods.
- Conceptualize systems and methods for reduction of annualized hours per unit.
- Develop and improve rapport between customer and company.
- Developing & meeting Business plan forecast.
- Manpower planning.
- Ensure implementation of safety at all levels.
- Conceptualize, and plan methods to better inventory control of stores.
- Regular meetings with Area Managers and CSE’s.
- Attending Family meets, participate in Tool Box Talks.
- Create safety awareness among employees.
- Generate monthly management report on Service Activities.
- Adhere to all Safety & Quality policies of the company.
- Conduct Fatality Prevention Audits at sites.
- Resolve all safety issues pertaining to resolve at job sites.
- Monitor competition of WWJSSS items.
- Attend Safety Committee Meetings.
- Participate in Accident investigation.
- Lead ACE.
- Responsible for managing Service & Service Sales team of the area.
- Responsible for addressing & understanding people matters.
- Responsible for customers interface & customer management.
Requirements
- B.Tech / B.E. – Mechanical/Electrical/Electronics
- Should have overall relevant experience of 10 to 15 yrs.
Benefits
- Employee recognition & appreciation
- Training and resources for leadership and capabilities development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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