Junior Customer Support Analyst providing first contact support for financial technology solutions. Engaging with clients through ticket systems, ensuring resolution and effective communication.
About the role
- Júnior Claims Analyst strengthening the claims sector managing expectations at Junto Seguros. Collaborating with multidisciplinary teams to provide solutions.
Responsibilities
- Manage reported claims and claims-related inquiries received by the Company, respecting delegated authority;
- Keep incident status and progress up to date;
- Work to achieve reconciliation between the Insured and the Policyholder, leading to the closure of the expectation or claim;
- Ensure compliance with regulatory deadlines for claims provisioning and settlement;
- Support other departments across the Company by providing information on reported claims and claims expectations;
Requirements
- Law degree;
- Experience in insurance preferred, especially in claims;
- Experience with surety bond insurance or rental guarantee (lease surety);
Benefits
- Meal and food allowance (flexible card);
- Christmas special – double meal allowance in December;
- Extended maternity leave;
- Extended paternity leave;
- Transportation allowance;
- Birthday day off;
- SulAmérica health plan;
- Dental plan;
- Wellhub (Gympass);
- Conexa Saúde (therapy, nutritionist and consultations);
- Private pension plan;
- Profit-sharing (PLR);
- Childcare or babysitter allowance;
- Life insurance;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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