Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- IT Systems Administrator managing and optimizing IT infrastructure for Semios, leveraging IoT and big data in agriculture. Ensuring system reliability and providing technical support to internal stakeholders.
Responsibilities
- Provide Level 1–2 support for internal customers, escalating issues where necessary.
- Support endpoint devices throughout their lifecycle: procure, install, configure, deploy, maintain, and decommission. This includes laptops running Windows 11 and macOS, and mobile devices running iOS, iPadOS, and Android.
- Manage devices through policies, configuration profiles, or MDM tools where applicable to ensure security, privacy and reliable operations.
- Oversee and optimize Google Workspace, Microsoft 365, Jira, Slack, and other internal systems.
- Manage identity, access, and licensing across our applications and services.
- Enable and maintain SSO and other infrastructure integrations for systems used by HR, Finance, Marketing, Engineering, and other teams.
- Provide technical support for office technology, including meeting room hardware, displays, internet, Wi-Fi, network equipment, and telecom solutions.
- Manage onboarding and offboarding processes in an efficient and secure manner by providing users with proper access and hardware.
- Proactively enforce international best-practice security standards for devices, data, and systems.
- Ensure robust asset and product security, including SSO, encryption, and user adherence to security protocols.
- Enhance Semios security posture and continuous improvement in this area.
- Identify recurring issues and create streamlined workflows.
- Implement automation tools and integrations to reduce manual effort.
- Recommend and roll out best practices across the business.
- Contribute to team project initiatives, bringing ideas and improvements to the organization.
Requirements
- 3–5 years of experience as a System Administrator or similar role.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Problem-solving and analytical skills to troubleshoot and resolve issues.
- Proven ability to manage priorities, balance workload, and communicate effectively across time zones.
- Experience managing and optimizing Google Workspace, Microsoft 365, and related SaaS environments.
- Experience supporting front-end developers, product, and SaaS specialists in a global company.
- Experience with MDM (macOS, iOS, iPadOS, Microsoft Windows), AWS, Atlassian / Jira, Slack, Salesforce CRM, Dynamics 365, SSO Management.
- Nice to have: ITIL Foundation, CompTIA Certifications an asset.
- Familiarity with Infrastructure as Code (IaC) concepts.
- Exposure to Ruby on Rails environments.
- Background in agricultural technology or SaaS businesses.
Benefits
- Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
- Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment
- Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
- Give Back: Take advantage of dedicated volunteer days to support causes you care about.
- Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.
- Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
- Save for tomorrow: Take advantage of our Group RRSP program with company matching.
- Stay Energized: Enjoy well-stocked snack options in our offices and regular team outings to build connections and have fun.
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