Provide Level 1–2 support for internal customers, escalating issues where necessary.
Support endpoint devices throughout their lifecycle: procure, install, configure, deploy, maintain, and decommission. This includes laptops running Windows 11 and macOS, and mobile devices running iOS, iPadOS, and Android.
Manage devices through policies, configuration profiles, or MDM tools where applicable to ensure security, privacy and reliable operations.
Oversee and optimize Google Workspace, Microsoft 365, Jira, Slack, and other internal systems.
Manage identity, access, and licensing across our applications and services.
Enable and maintain SSO and other infrastructure integrations for systems used by HR, Finance, Marketing, Engineering, and other teams.
Provide technical support for office technology, including meeting room hardware, displays, internet, Wi-Fi, network equipment, and telecom solutions.
Manage onboarding and offboarding processes in an efficient and secure manner by providing users with proper access and hardware.
Proactively enforce international best-practice security standards for devices, data, and systems.
Ensure robust asset and product security, including SSO, encryption, and user adherence to security protocols.
Enhance Semios security posture and continuous improvement in this area.
Identify recurring issues and create streamlined workflows.
Implement automation tools and integrations to reduce manual effort.
Recommend and roll out best practices across the business.
Contribute to team project initiatives, bringing ideas and improvements to the organization.
Requirements
3–5 years of experience as a System Administrator or similar role.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Problem-solving and analytical skills to troubleshoot and resolve issues.
Proven ability to manage priorities, balance workload, and communicate effectively across time zones.
Experience managing and optimizing Google Workspace, Microsoft 365, and related SaaS environments.
Experience supporting front-end developers, product, and SaaS specialists in a global company.
Experience with MDM (macOS, iOS, iPadOS, Microsoft Windows), AWS, Atlassian / Jira, Slack, Salesforce CRM, Dynamics 365, SSO Management.
Nice to have: ITIL Foundation, CompTIA Certifications an asset.
Familiarity with Infrastructure as Code (IaC) concepts.
Exposure to Ruby on Rails environments.
Background in agricultural technology or SaaS businesses.
Benefits
Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment
Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
Give Back: Take advantage of dedicated volunteer days to support causes you care about.
Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.
Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
Save for tomorrow: Take advantage of our Group RRSP program with company matching.
Stay Energized: Enjoy well-stocked snack options in our offices and regular team outings to build connections and have fun.
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