Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Onsite Network Administrator at iVenture providing personalized IT support and improving operational efficiency. Handling complex issues to ensure high-quality service for diverse client needs.
Responsibilities
- Enhance client satisfaction by delivering personalized, on-site support that strengthens relationships and delivers on our service of great technical expertise.
- Help to improve operational efficiency by handling complex issues that remote teams cannot, preventing service bottlenecks.
- Ensure the company can meet diverse client needs and maintain high service quality.
Requirements
- A Bachelor’s Degree in a related field or equivalent experience
- 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include:
- Microsoft Windows Server (latest OS) and Exchange Online (or enterprise mail systems)
- Experience working with the O365 ecosystem
- Azure, Intune, Entra ecosystem
- Active Directory, Group Policy
- All current Microsoft Desktop Operating Systems
- Experience with XenApp/RDS or other VDI technologies
- Experience with Hypervisors (VMWare and Hyper-V)
- Experience with managing private and public DNS
- Experience with configuring firewalls
- Experience with LAN and WAN technology and firewalls required, including but not limited to Cisco, Meraki, Fortinet, Aruba
- Extensive hands-on experience with Windows Server and Exchange Online, including maintenance and support.
- Microsoft Azure and/or Microsoft 365 certified
- A drive for continuous learning and development
Benefits
- Growth Opportunities: With dedicated career paths, you have great growth potential. Start in this role and work your way up to more Sr. level positions or pivot into a role within our Client Strategy team. In fact, iVenture had 59 internal promotions last year alone!
- Comprehensive Insurance Plans: Enjoy a competitive benefits package that includes life insurance and long-term disability coverage.
- Retirement Savings: Benefit from a 401K plan with a 4% match to help secure your future.
- Health and Wellness: Stay active with a Peerfit membership, offering free sessions at local gyms and studios.
- Paid Time Off: Start with 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year.
- Family Support: Take advantage of paid maternity, paternity, and foster leave to support your family needs.
- Professional Development: Enhance your skills with paid certifications, training days, and access to our virtual lab.
- Salary: An attractive compensation package awaits the successful candidate.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Telephony Systems Administrator ensuring Call Center telephony systems operate smoothly. Providing technical support, managing integrations, and overseeing IVR functionality for optimal customer service.
System Administrator maintaining NFPA's Windows and Linux environments while managing Azure resources. Collaborating with development teams for CI/CD and DevOps integration efforts.
Systems Administrator to support CACI's Service Desk team, responsible for end - user applications and hardware/software troubleshooting. Covers a 24 - hour help desk, including evenings and weekends.
Senior Linux Systems Administrator at Boeing supporting ArgonST programs with Linux infrastructure. Involves technical leadership, DevSecOps principles, and collaboration with cross - functional teams.
Yardi Administrator managing the accounting and operations system for Housing Trust Group. Designing processes and training associates on the use of Yardi while ensuring system performance in Miami, FL.
Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.
Linux System Administrator managing Linux - based infrastructure for a successful travel marketplace in Turkey. Contributing to the optimization and performance of highly used systems.
Intermediate to Advanced level HPC Workload System Administrator at Leidos, supporting the DoD HPC Modernization Program. Engage in operations, testing, deployment, and administrative support for high performance computing environments.
Systems Administrator managing cloud technologies and IT operations at MRI Software. Collaborating on projects and maintaining system integrity while ensuring efficient IT services.