Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- IT Systems Administrator managing and enhancing IT infrastructure for a maritime AI company. Ensuring seamless operations of systems and services including Azure and AWS.
Responsibilities
- User Account Management: Create and manage user accounts across platforms like Azure Active Directory and Outlook, ensuring new employees are equipped and ready from their start date.
- System Configuration and Maintenance: Configure and maintain IT systems, including SharePoint, Intune for Windows, Jamf for Mac, and other essential tools to support organizational needs.
- Network Infrastructure Management: Develop and maintain network diagrams, manage firewall configurations, VPN and AWS Server setups, and ensure secure and efficient network operations.
- Tool Configuration and Management: Oversee the configuration and management of security tools, including email security solutions, IDS/IPS, SIEM, Defender, and log management systems.
- Device Management: Reimage laptops, deploy necessary software, and ensure devices are properly configured and secured for employee use.
- Policy Development: Create and implement IT policies and procedures to ensure compliance and efficient operations.
- Technical Support: Respond to IT tickets, remotely connect to user systems to diagnose and resolve issues, and provide timely support to staff.
- System Patching and Updates: Manage and deploy system patches and updates to maintain security and functionality across all devices.
Requirements
- Proven experience in IT system administration, with a focus on user account management, system configuration, and network infrastructure.
- Strong knowledge of AWS, Azure Active Directory, SharePoint, Intune for Windows, Jamf for Mac.
- Experience with firewall management and VPN configuration.
- Proficiency in configuring and managing security tools such as email security solutions, IDS/IPS, SIEM, Defender, and log management systems.
- Familiarity with device imaging and deployment processes.
- Excellent problem-solving skills and the ability to work independently.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect).
- Experience with system patching and update deployment strategies.
- Knowledge of compliance standards and best practices in IT security.
- Fluent in English and French.
Benefits
- Remote-first culture: Enjoy the flexibility of working from anywhere in Canada, allowing you to balance your professional and personal life.
- Flexible hybrid options at Dartmouth, Nova Scotia and Montreal, Quebec offices.
- Comprehensive health coverage: We offer competitive health benefits for you and your family, including a wellness incentive to support your overall well-being.
- Continuous learning: We’re committed to your professional growth, providing opportunities for skill development and staying current with industry trends.
- Exciting industry: Work on cutting-edge projects in a rapidly evolving field, applying your skills to solve real-world challenges.
- Work-life balance: We respect your time outside of work and strive to maintain a healthy balance between professional and personal commitments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Telephony Systems Administrator ensuring Call Center telephony systems operate smoothly. Providing technical support, managing integrations, and overseeing IVR functionality for optimal customer service.
System Administrator maintaining NFPA's Windows and Linux environments while managing Azure resources. Collaborating with development teams for CI/CD and DevOps integration efforts.
Systems Administrator to support CACI's Service Desk team, responsible for end - user applications and hardware/software troubleshooting. Covers a 24 - hour help desk, including evenings and weekends.
Senior Linux Systems Administrator at Boeing supporting ArgonST programs with Linux infrastructure. Involves technical leadership, DevSecOps principles, and collaboration with cross - functional teams.
Yardi Administrator managing the accounting and operations system for Housing Trust Group. Designing processes and training associates on the use of Yardi while ensuring system performance in Miami, FL.
Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.
Linux System Administrator managing Linux - based infrastructure for a successful travel marketplace in Turkey. Contributing to the optimization and performance of highly used systems.
Intermediate to Advanced level HPC Workload System Administrator at Leidos, supporting the DoD HPC Modernization Program. Engage in operations, testing, deployment, and administrative support for high performance computing environments.
Systems Administrator managing cloud technologies and IT operations at MRI Software. Collaborating on projects and maintaining system integrity while ensuring efficient IT services.