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About the role
- IT Systems Administrator/Engineer providing customer support and maintaining IT systems at Ascend. Responsible for network connectivity, cybersecurity measures, and supporting remote users.
Responsibilities
- IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.
- Acts as primary liaison with external IT Providers for the Alachua, FL site.
- Determine the goals of IT for Alachua site within broad outlines provided by the business.
- Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
- Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems.
- Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
- Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points.
- Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime.
- Help business operations groups utilize information systems to improve their efficiency.
- Ensures computer equipment, hardware, and software are updated to meet organizational needs.
- Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities.
- Identify technologies that can be used to automate tasks and work with users to implement them efficiently.
- Provide systems network support and security, including patches, firewalls, etc.
- Stay updated with the latest advancements in networking technologies and industry best practices.
- Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems.
- Set up and support of audio and video equipment.
- Managing and maintaining a Hyper-V and VMWARE cluster.
- Managing and maintaining Microsoft Azure and Office 365 Tenant.
- Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint.
- Support of remote users stationed globally.
- Communicate the user’s needs and issues to the external and offsite IT team.
- Present project status reports to management as well as project teams.
- Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements.
- Generate, review and update computer system related policies and procedures.
- Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs.
- Supports Change Management initiatives to maintain GMP compliance.
- Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications.
- Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert.
- Vendor Management
- Other duties as assigned.
Requirements
- Associate's degree or higher, required
- Bachelor's degree, preferred
- 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required
- 2-3 years' experience in CCNA or Security+ certification preferred
- This position does not have supervisory responsibilities
- This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location.
- Physical Demands: Light work (<20 lbs.)
- Physical Activity: Repetitive motion, Kneeling/crouching, Typing/grasping, Balancing, Crawling, Walking, Stooping, Reaching, Pushing/pulling, Lifting, Standing, Hearing, Climbing
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Employee Discounts
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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