System Administrator responsible for managing user IT infrastructure reliability and performance. Collaborating with teams for system support and maintenance in a mixed environment.
About the role
- IT System Administrator configuring software and hardware for artists in a hybrid workspace. Providing IT support and ensuring smooth operations for creative projects in Toronto, Canada.
Responsibilities
- Installation and configuration of software, hardware and any other required technology tools for artists both in the studio and for remote working
- Providing first line support responding to IT tickets raised by artists and other members of the team.
- Responsible for desktop and helpdesk support ensuring smooth running of all desktop applications, workstations, and related equipment. Troubleshooting issues raised, responding quickly and effectively to artists to ensure they have an uninterrupted working experience.
- Setting up accounts for new starters and closing accounts for leavers.
- Ensuring kit is prepped for new starters in a timely manner.
- Complete appropriate paperwork to log and process equipment loaned out to new starters and managing the return of equipment for leavers.
Requirements
- Associate/Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
- 2+ year of IT Support, network administration or system administration experience
- Proficient knowledge and experience with Windows 10, 365, MS Office Shop and basic ticketing systems
- Knowledge of system security and data backup/recovery
- Excellent problem-solving skills, PC/OS/Software troubleshooting skills
- Familiarity with Windows/Linux Server environments
- Ability to use and manage Office 365, Mimecast, phishing protection, Sophos Anti-Virus, etc.
- Excellent verbal and written communication skills
- A desire to help others, outstanding attention to service and creating a positive experience
- Ability to work independently and within a team environment
- Problem solver and a self starter
Benefits
- Individual salaries within this range will be dependent upon skills, experience, and qualifications.
- Benefits may vary by location due to regional regulations and company policies.
- Pixomondo is an equal opportunity employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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