MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Annahme, Qualifizierung und Dokumentation von Kundenanfragen per Ticketsystem, Telefon und E-Mail
- Priorisierung und Steuerung von Supportanfragen basierend auf IT-Systemverständnis
- Schnittstelle und Koordination zwischen Kunden, Entwicklung und weiteren Abteilungen
- Aufbereitung komplexer Anliegen für reibungslose Weitergabe an die Entwicklung
- Technische Betreuung von Bestandskunden; Unterstützung bei Implementierung und Konfiguration neuer Kunden
- Konzeption und Durchführung von Kundenschulungen und Know-how-Transfer
Requirements
- Fundierte Berufserfahrung im IT-Support mit Berührungspunkten zu technischen Rollen
- Analytisches und strukturiertes Arbeiten
- Hohe Serviceorientierung
- Fähigkeit, komplexe Sachverhalte schnell zu erfassen und präzise zu dokumentieren
- Fähigkeit, technische Fehlerbeschreibungen verständlich zu formulieren
- Sehr gute Deutschkenntnisse in Wort und Schrift
Benefits
- Unbefristete Festanstellung mit attraktiver Vergütung
- Passgenaue Weiterbildungen
- Flexible Arbeitszeiten
- Möglichkeit zum Home-Office
- Regelmäßige Teamevents
- Vereinbarkeit von privaten und beruflichen Verpflichtungen
- Flache Hierarchien und kurze Entscheidungswege
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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