IT Support Specialist providing day - to - day IT support for colleagues at Pliant. Troubleshooting technical issues across macOS and Windows environments in a hybrid setup.
About the role
- IT Support Specialist responsible for delivering customer support services and solutions. Collaborating with users to resolve technical issues while ensuring adherence to security policies and best practices.
Responsibilities
- Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective issue resolution
- Plan and analyze work processes to identify opportunities for improvement and efficiency
- Research and report on trends and recurring patterns of problems to support proactive system management
- Develop training materials and conduct computing and information system training sessions for end users
- Develop, update, and maintain problem tracking databases to ensure accurate documentation and reporting
- Install, troubleshoot, and maintain hardware and software components to support operational readiness
- Perform regular backup and recovery operations to ensure data integrity and system reliability
- Maintain property accountability for all IT equipment and software in accordance with organizational policies
- Conduct full and spot inventories of IT equipment as requested by the Project Manager
- Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions
- Conduct feasibility studies and trade-off analyses to support informed decision-making
- Prepare detailed business cases to justify new initiatives or system enhancements
- Ensure the rigorous application of information security and Cybersecurity policies, principles, and best practices
Requirements
- Six (6) years of progressive experience in the field of Information Processing
- Three (3) specialized in Information Processing and involve a range of hardware/software solutions
- Two (2) concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
- Must possess a Public Trust clearance, IT-II security clearance or have a current National Agency Clearance
Benefits
- Remote work
- Unlimited PTO
- 21 Paid Holidays
- Competitive salary
- Comprehensive benefit program
- $1,500 wellness benefit for employees
- Retirement savings plan traditional 401(k) and Roth
- Opportunities for professional development and advancement
- Positive and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Housekeeping Unit Support Worker responsible for cleaning functions at St. Boniface Hospital in Winnipeg. Following WHMIS guidelines and maintaining a safe environment for patients and staff.
Public Benefit Specialist interviewing uninsured patients for Medicaid eligibility at Ensemble Health Partners. Facilitating application processes and maintaining proactive relationships with Medicaid caseworkers.
Bilingual Public Benefit Specialist interviewing uninsured patients for Medicaid eligibility at Ensemble Health Partners. Coordinating application processes and maintaining insurance documentation for efficient revenue cycle management.
Audit Specialist supporting GLS's Internal Audit Program by collaborating with management and enhancing risk management controls. Leveraging technology and data for evaluating effectiveness of controls.
Premium Audit Technician I supporting premium audit function for Sentry. Responsible for reviewing audit submissions and assisting with policy changes in Wisconsin locations.
Salesforce Enterprise Architect leading design and implementation of Salesforce solutions for WGU. Collaborating with stakeholders to drive digital transformation and innovation.
Administrator providing regulatory and operational support for DWIHN's Special Investigations Unit. Ensuring compliance with Medicaid requirements and maintaining investigation integrity.
Audit Manager at PwC providing independent assessments of financial statements and internal controls. Lead teams in delivering quality through technology - enabled advisory services.
IT Audit Manager managing Sarbanes - Oxley compliance and leading audit teams at Sally Beauty Holdings. Responsible for IT audit planning, execution, and staff coaching, ensuring adherence to IT standards.