CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Work directly with Totvs products (Protheus ERP) and legacy systems.
- Provide support, implementation and development on systems to meet company needs.
- Ensure the preparation and maintenance of necessary documentation to support the baseline and project activities in a regulated environment.
- Ensure validation and reliability of the area's information.
- Identify opportunities to make processes more efficient, effective, and/or secure.
- Develop and apply automated routines for operational procedures within the department.
- Propose technical alternatives to resolve issues.
- Define and execute validations on developed systems using appropriate tools.
- Participate in deployments, ensuring applications function correctly.
- Interact with system vendors to ensure availability of current systems.
- Ensure delivery and development of new solutions according to defined requirements.
- Elicit requirements, develop, test and implement system integrations, primarily via APIs.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience with MS SQL.
- Experience with ERP routines and/or Protheus payroll.
- Programming logic and knowledge of software processes.
- Requirements gathering techniques.
- Knowledge of system integrations.
- API communication.
- WebServices (SOAP/REST).
Benefits
- Hybrid work arrangement.
- Flexible hours.
- Availability for occasional business travel.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
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