CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Analyze and develop projects that help the company expand its business initiatives in an agile and simplified manner;
- Act as the interface with the client, understanding their needs;
- Identify solutions that adapt to business requirements and integrate with the Financial ecosystem, aiming to optimize processes.
Requirements
- Technical knowledge of Oracle Retail – RFM module;
- Technical knowledge of PL/SQL;
- Knowledge of data integration between systems;
- Knowledge of accounting and tax legislation;
- Experience with tax engine systems and SEFAZ messaging;
- Experience implementing projects related to financial, accounting, and tax platforms;
- Experience with software development methodologies, testing processes, and working within SQUADs;
- Experience with Oracle EBS (or Oracle Cloud) ERP, focusing on contract, financial, accounting, and tax modules;
- Experience implementing complex projects related to tax and accounting platforms;
- Experience with market-standard tools for managing development projects, such as Azure DevOps and others;
- Skilled in negotiating IT services with vendors and business partners — such as Shared Services Center (CSC), Finance, Accounting, Tax, and Fiscal teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PG
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PI
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