Graduate Analyst role in Corporate Risk & Broking. Supporting client servicing, account management, and developing technical understanding in the insurance and risk management industry.
About the role
- Lead IT operations and governance at a ticket sales technology company. Improve IT service quality and operational stability through metrics and governance processes.
Responsibilities
- Establish and lead IT operational governance framework
- Drive maturity across change, incident, and problem management processes
- Improve operational stability through metrics and continuous improvement
- Own and optimize the company’s IT service management tools
- Serve as the connective tissue between technology, business teams, and vendors
Requirements
- 5+ years of experience in IT Service Management
- Proven experience managing ITSM tools such as JIRA Service Management, Freshdesk, ServiceNow, or similar
- Strong understanding of ITIL processes
- Demonstrated ability to analyze ticket trends
- Experience developing SLAs, dashboards, and process documentation
- Exceptional organizational skills
- Superior written and verbal communication skills
- Commitment to delivering a superior customer experience
Benefits
- After-hours on-call rotation
- Equal Opportunity Employer
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