Hybrid IT Operations Manager

at Stellar Development Foundation

• Job title: IT Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $135,000 - $205,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, Google Cloud Platform, Jamf, Linux, Python
• Location requirements: Hybrid, New York City, United States

About the role

• IT Operations Manager at Stellar Development Foundation managing IT services and infrastructure. Leading IT strategy, operations, and team mentoring for blockchain ecosystem.

Responsibilities

• Immerse yourself in SDF’s mission, culture, and security-first mindset, and learning how IT operations underpin a global blockchain ecosystem.
• Take ownership of SDF’s IT environment, including Okta, JAMF, Intune, CrowdStrike Falcon, Google Workspace, and Slack ensuring systems run reliably and securely for a distributed workforce.
• Oversee IT budgeting and forecasting with financial discipline, managing vendor contracts, software renewals, and technology spend to ensure cost efficiency, transparency, and alignment with organizational priorities.
• Build trusted relationships across Security, Engineering, and People Ops, becoming the bridge that connects user experience, technology, and security.
• Lead and mentor a small IT team– fostering operational excellence, accountability, and a service-oriented culture.
• Assess current IT systems and workflows, identifying opportunities to automate and scale processes across onboarding, provisioning, and access management.
• Implement secure, efficient automation for provisioning, onboarding/offboarding, and access controls using platforms like Okta, Intune, and JAMF.
• Own and evolve SDF’s IT infrastructure, services, and employee technology experience, ensuring every system supports both productivity and protection.
• Improve IT governance through standardized baselines, asset management, and endpoint compliance aligned with the NIST Cybersecurity Framework (CSF).
• Partner with Security to integrate IT operations into incident response, ensuring rapid containment, visibility, and recovery when needed.
• Develop clear metrics and KPIs to measure IT performance, user satisfaction, and risk reduction, reporting outcomes to leadership.
• Document and refine IT playbooks, SOPs, and automation workflows that make scaling secure operations repeatable and efficient.
• Contribute to a culture of security awareness, operational excellence, and continuous improvement, making IT a trusted enabler of innovation.

Requirements

• 3+ Years of Experience as an IT Manager or IT Service Desk Manager
• 5+ years of experience as an IT Administrator or Support Engineer
• Excellent Communication skills with the ability to breakdown complex concepts
• Proven attention to detail and customer service
• Exceptional hands-on experience with endpoint management tools such as Jamf, Intune, and CrowdStrike for Mac, Windows, and Linux environments.
• Proficiency in identity and access management (IAM) platforms like Okta or similar SSO/MFA solutions to support zero-trust architecture.
• Familiarity with device and configuration management, mobile device management (MDM), and enterprise patching solutions.
• Domain Expert managing SaaS ecosystems (e.g., Google Workspace, Slack, Atlassian, Github,) with an emphasis on security and user lifecycle management.
• Working knowledge of networking fundamentals, including VPN, firewall, and secure remote access technologies (e.g., NordVPN, Cisco Meraki, Ubiquiti).
• Experience administering asset management, ticketing, and workflow automation platforms such as Jira Service Management, Zendesk, or Freshservice.
• Ability to script and automate IT workflows using Python, PowerShell, or similar languages.
• Familiarity with cloud infrastructure and identity integration, including AWS, GCP, or Azure AD.
• Understanding of security frameworks and compliance standards (NIST CSF, SOC 2, ISO 27001) and how IT controls align to them.
• Experience with backup, recovery, and business continuity solutions to ensure operational resilience.
• Self motivated and able to work autonomously

Benefits

• Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependents
• Flexible time off + 15 company holidays including a company-wide holiday break
• Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents
• Gym reimbursement ($80 per month)
• Life & ADD (up to $50K)
• Short & Long term disability
• 401K with 4% match
• Health & Dependent Care FSA Accounts
• Commuter benefits with $250/month employer contribution
• Health Savings Account (HSA) with monthly employer contribution
• Family building benefits through Kindbody
• Wellbeing benefits (One Medical, Rightway, Headspace)
• L&D budget of $1,500/year
• Daily lunch and snacks in office
• Company retreats