Hybrid IT Operations Centre Operator

at Luminor Group

• Job title: IT Operations Centre Operator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €1,370 - €2,990 per month
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Riga, Latvia

About the role

• IT Operations Centre Operator ensuring 24/7 operational stability and compliance management for Luminor's IT services while collaborating in a dynamic team environment.

Responsibilities

• Participate in 24/7 IT operations shift ensuring stability and compliance
• Log, filter, enrich, correlate, and update IT event tickets and assess event significance
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms
• Participate in monitoring reviews and suggest improvements to event handling procedures
• Ensure alignment with ITSM standards and compliance
• Execute agreed 24/7 Standard Changes
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities
• Monitor and supervise IT operations effectiveness and recommend improvements
• Foster continuous improvement, innovation, and collaboration in the IT operations team
• Contribute to team and company performance through networking, collaboration, and leadership

Requirements

• Strong analytical skills and ability to work in a 24/7 environment including on-call rotations
• Understanding of IT infrastructure, monitoring tools, and event correlation
• Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA)
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
• ITIL certification preferred
• Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Access to tools and resources that help you feel good and be productive at work and in life
• Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Enjoy special offers & pricing for products and services provided by Luminor