About the role

IT Operations Centre Operator ensuring 24/7 operational stability and compliance management for Luminor's IT services while collaborating in a dynamic team environment.

Responsibilities

Participate in 24/7 IT operations shift ensuring stability and compliance
Log, filter, enrich, correlate, and update IT event tickets and assess event significance
Trigger incident creation based on event severity and maintain integration between ITSM and event platforms
Participate in monitoring reviews and suggest improvements to event handling procedures
Ensure alignment with ITSM standards and compliance
Execute agreed 24/7 Standard Changes
Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities
Monitor and supervise IT operations effectiveness and recommend improvements
Foster continuous improvement, innovation, and collaboration in the IT operations team
Contribute to team and company performance through networking, collaboration, and leadership

Strong analytical skills and ability to work in a 24/7 environment including on-call rotations
Understanding of IT infrastructure, monitoring tools, and event correlation
Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA)
Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
ITIL certification preferred
Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
Access to tools and resources that help you feel good and be productive at work and in life
Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Enjoy special offers & pricing for products and services provided by Luminor