CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Set up and lead a global IT support organization
- Implement and manage a global Windows image across all company-owned devices
- Develop and execute a strategic plan to phase out non-company-owned devices
- Drive IT security initiatives and implement compliance frameworks
- Align IT initiatives with overall business goals
- Coordinate and lead IT teams and projects across multiple time zones
- Act as the primary point for vendor and external IT partner management
- Guide internal IT administrators and office managers
- Shape and implement clear, practical AI policies
- Provide expert support in Microsoft AAD, Azure cloud services, and Microsoft 365 environments
- Foster a culture of change management
Requirements
- Advanced knowledge of Microsoft AAD and Azure cloud infrastructure
- Global Windows image management and endpoint security
- Mac device management in mixed environments
- Compliance frameworks: ISO/IEC 27001, SOC2, GDPR, etc.
- Structured project management across multiple time zones
- ITIL or comparable service management methodologies
- Vendor management and contract negotiation
- AI policy design and technology integration
- English (fluent); Dutch (professional proficiency)
- Data analysis and reporting for IT operations
Benefits
- Flexible working conditions, including the flexibility to work from home or the office
- 2 days of paid time off for volunteering
- 4-week sabbatical leave paid by the company after 5 years
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
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