Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
About the role
- IT Help Desk Support Agent providing technical assistance and support to employees and IT vendors. Requires knowledge of computer hardware, software, and troubleshooting issues in a hybrid setup.
Responsibilities
- Provide functional IT Support to all user levels within the Organization
- Provide exceptional Customer Service to our end-user
- Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
- Troubleshoot technical problems over the phone, remote and in-person
- Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
- Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
- Small percentage of travel may be required depending on project assignment
- Periodic special projects and duties may be assigned based on Company need and requirements
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Requirements
- Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
- Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
- Knowledge of Microsoft Windows family of Operating Systems
- Knowledge Microsoft Office 365
- Ability to understand and convey Company Policies and relevant industry standards
- Ability to analyze and configure data for reporting purposes
- Ability to handle all Department and Company matters with confidentiality and in a timely matter
- Ability to effectively communicate while exercising diplomacy, sound judgment and tact
- Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
- Ability to meet deadlines on time with minimal supervision
- Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs
- General office and telephone skills are required
- Basic Computer Skills are required
- Logistics experience preferred but not required
- Excellent written and verbal communication skills
- Exceptional organizational and prioritization skills
- Proactive, self-starter, goal oriented
- Maintain a positive attitude and composure in an IT Support role
- Uphold Companys Mission Statement and Core Values
- High School Diploma with some college required
- Preferred Associates and/or bachelors degree in Computer systems or similar field
- IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
- Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)
- Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware
Benefits
- $7,800 contributed annually toward health benefits: medical, dental, vision
- Company paid life insurance coverage up to $50,000 per employee (basic life and AD&D)
- 401(k) plan with employer match
- Generous paid time off offered earn 3 weeks per year beginning at hire date
- Up to 10 paid holidays
- Paid ongoing professional development and training
- Rewards and recognition
- Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
- Potential for growth and advancement
- Discretionary bonus based on several factors
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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