Hybrid IT & Engineering Manager

Posted 2 months ago

Apply now

About the role

  • IT & Engineering Manager leading automation-focused IT Engineering and Service Desk functions at Teya, a payment and software service provider based in London.

Responsibilities

  • Lead IT Engineering and Service Desk teams with a focus on automation-first thinking and measurable impact.
  • Foster a team culture of proactivity, ownership, and systems thinking.
  • Act as a strategic partner, collaborating cross-functionally to identify automation opportunities and deliver smart, scalable solutions.
  • Design and implement end-to-end automation strategies, from CI/CD pipelines to AI-powered support tools.
  • Build internal self-service portals, virtual agents, and automated workflows to reduce Service Desk load.
  • Define and uphold IT governance and regulatory compliance standards (FSA, EBA, DORA, PCI-DSS, ISO 27001).
  • Support over 420 business applications of varying size and complexity, prioritizing based on business impact.
  • Serve as a clear, structured communicator, able to translate complex technical concepts to non-technical audiences.
  • Align IT initiatives with business growth, driving digital transformation through smart technology adoption.

Requirements

  • Proven experience in IT leadership roles, ideally across both engineering and service functions
  • Strong automation mindset— you think in systems and eliminate manual work wherever possible
  • Solid understanding of CI/CD pipelines, AI-powered support tools, and self-service enablement
  • Demonstrated ability to work with external partners to extend internal capabilities
  • Exceptional communication skills—clear, concise, and confident across technical and non-technical audiences
  • Deep understanding of governance, compliance, and IT service management best practices
  • Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team
  • Fluency in English is required; additional languages are a plus

Benefits

  • Flexible working hours
  • Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
  • Extended and improved maternity and paternity leave choices
  • Cycle-to-Work Scheme
  • Health and Life Insurance
  • Pension Scheme
  • 25 days of Annual Leave (+ Bank Holidays)
  • Office snacks every day
  • Friendly, comfortable and informal office environment in Central London

Job title

IT & Engineering Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job