CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Leads and conducts assigned audit engagements (specifically IT audits consisting of complex cyber security, IT, and programme assurance reviews) in accordance with Global Internal Audit Methodology and professional standards.
- Represents Group Internal Audit in global steering committees and IT leadership forums to provide governance, risk and control related input.
- Drafts the Terms of Reference, develops audit programs and testing procedures relevant to risk and audit/test objectives.
- Supervises senior auditors and co-source staff assigned to engagements providing guidance and overall review of deliverables.
- Communicates assigned tasks to engagement team ensuring high quality, accurate, and efficient results.
- Obtains and reviews evidence ensuring audit conclusions are well-documented and prepares draft audit reports and closing meeting presentations.
- Identifies and communicates issues, offering recommended solutions and assesses/monitors management’s progress in implementing agreed actions.
- Provides technical expertise in emerging digital risk areas and GBS SOX and MAPS control efficiency and effectiveness improvements.
- Provides data analytics thought leadership and support to the Group Internal Audit team to enable continuous assurance.
- Assists in preparation of Annual Audit plan for IT and audit committee papers and acts as an ambassador for Internal Audit across the business.
Requirements
- Graduate + CISA certified (CISA certification is mandatory).
- Preferred - Qualified Accountant (i.e; ACA / ACCA / CA / CPA / CMA) or CISM, CISSP or equivalent preferred.
- At least 10-12 years post qualified experience in profession or large corporate internal IT audit / risk management department.
- Experience in Auditing the Cyber-Security, Cloud, AI and digital technologies or equivalent portfolios.
- Experience in auditing IT General Controls or SOX IT controls.
- Significant experience auditing SAP or another ERP like Axapta.
- Experience of auditing large scale international systems implementations and/or project management of international systems implementations.
- Thorough knowledge of audit procedures, including the IIA standards and guidelines and risk-based auditing techniques.
- Strong understanding of IT and Cyber Security risks and controls.
- Ability to lead audits, present findings to senior management and resolve conflict.
- Ability to write audit reports and maintain comprehensive audit papers.
- Experience in Teammate (or similar Audit Management software) administration.
- PowerBI certifications and/or Data Analytics qualifications an advantage.
- Strong Data Analytics skills and proven experience in using tools such as PowerBI, Alteryx, MS Fabric.
Benefits
- Major medical coverage + policy exclusions and insurance non-medical limit.
- Educational Assistance.
- Flexible Personal/Vacation Time Off.
- Privilege Leave.
- Floater Leave.
- Hybrid Work Model (For most professional roles).
- Parents/Parents-in-Law’s Insurance (Employer Contribution of 8,000/- annually).
- Employee Assistance Program.
- Parental Leave.
- Hands-On, Team-Customized, Mentorship training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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