IT Infrastructure Supervisor leading technical efforts and infrastructure challenges for Arkansas state technology. Overseeing system design and ensuring compliance with security and industry standards.
About the role
- L3 IT Engineer providing 3rd level support for Microsoft 365 globally with ALDI. Collaborating with vendors and internal teams to improve IT processes and infrastructure.
Responsibilities
- Providing 3rd level support regarding Microsoft 365 solutions for ALDI International countries (globally)
- Operation of M365 global infrastructure
- Collaboration with 3rd party vendors
- Analysis, classification and resolution of system failures
- Handling incidents, requests, changes and problems
- Improving processes (documentation, automation)
- Cooperate with national and international IT departments
Requirements
- Strong knowledge about Microsoft 365-technologies, especially Microsoft Teams, SharePoint Online, Microsoft OneDrive for Business, Conferencing and Voice solutions, Apps for Enterprise
- Strong experience with Security Appliances and Azure Active Directory and Azure solutions, Intune and MTRs (meeting room devices), Microsoft Purview
- Strong knowledge about M365 tenant administration
- Solid knowledge about telephony basics (SIP, ITSP management)
- Knowledge in Microsoft PowerShell
- Power platform (especially Power Automate and Power Apps) knowledge is an advantage
- Strong English language skills (German knowledge is an advantage)
- Completed or ongoing education in the field of IT, or relevant experience
Benefits
- Flexible working hours with home office possibility
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities through our own e-learning platform and internal teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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