IT Infrastructure Supervisor leading technical efforts and infrastructure challenges for Arkansas state technology. Overseeing system design and ensuring compliance with security and industry standards.
HK
Hybrid IT Support Specialist
Posted 7 hours ago
About the role
- IT Support employee providing technical assistance and solutions in a humanistic association based in Berlin. Aiming to enhance IT infrastructure and support user inquiries effectively.
Responsibilities
- Receiving and handling user inquiries as well as conducting structured analysis and documentation of incidents
- Regular checks and monitoring of our IT infrastructure components
- Supporting colleagues on-site in projects at the state headquarters as well as remotely
- Independently developing and implementing solutions for everyday IT challenges
- Preparing and resolving complex issues in 1st- and 2nd-level support
- Installation, configuration and maintenance of Windows 11 workstations and mobile devices
- User support for Microsoft 365 (e.g., Outlook, Teams, SharePoint, OneDrive, Office applications)
- Handling hardware and software requests and processing tickets in the internal ticketing system
- Documenting solutions and maintaining our internal knowledge base
Requirements
- Completed IT training (e.g., IT specialist) or comparable practical IT qualifications
- Initial professional experience in 1st and 2nd level support / help desk
- Experience with ticketing systems, ideally Atlassian Jira
- Practical experience with Office 365, OneDrive, SharePoint, and Ubiquiti UniFi systems
- Enthusiasm for working in 1st- and 2nd-level support and in direct contact with users
- Driving license (minimum class B)
- Good German language skills, spoken and written
- Strong communication skills, reliability, and an independent, structured working style
Benefits
- Competitive salary - We offer pay according to the collective tariff agreement (Entgeltgruppe AD7), depending on experience between €3,380 - €3,650 gross per month for 39 hours per week
- Additional social benefits: company pension scheme and annual special payment
- Central location - Workplace in Berlin-Mitte, only 5 minutes from Alexanderplatz
- Time off - 30 days vacation + December 24th and 31st off
- Flexible working models - mix of remote work and office presence, plus flexitime
- Highly family-friendly - Priority placement for your children in our 26 humanist daycare centers (Kitas) in Berlin and Brandenburg, as well as guidance and support for caregiving and long-term care of relatives
- Professional development - Training and further education are an integral part of your work
- Events & health - regular team events and company health management, plus a discounted Fitness First membership
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