IT Consultant overseeing performance of strategic partnerships in tech services delivery. Collaborating with teams to improve service effectiveness and produce detailed performance analysis.
Responsibilities
Maintain rigorous oversight of strategic agreements with IT partners
Assess the performance of professional IT service providers using quality and efficiency metrics
Identify continuous improvement opportunities and propose concrete action plans
Collaborate with internal teams to optimize IT delivery ecosystems for the Individual sector
Participate in partnership governance and ensure compliance with contractual commitments
Produce performance analyses and recommendations to support decision-making
Support teams in vendor relationship management and in resolving operational issues
Contribute to the evolution of IT delivery practices in line with the company’s strategic direction
Monitor market trends and best practices in IT performance management
Foster a culture of collaboration, transparency, and continuous improvement with external partners
Requirements
Five (5) years of experience in project management, preferably in IT
Proven experience in managing strategic partnerships
At least two (2) years working in an agile environment
Proficient in monitoring and analyzing performance indicators (KPIs)
University degree in business administration, IT management, or equivalent training
Benefits
Flexible group insurance
Competitive retirement plan
Employee share purchase plan
Vacation program and wellness & personal development days
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