Simcorp Support Manager overseeing daily operations and providing business user support for SimCorp Dimension. Driving team performance and process improvements while ensuring compliance and collaboration with stakeholders.
Responsibilities
Primary point of escalation by the Business Unit, upstream and downstream stakeholders
Lead the projects and initiatives that will enhance the performance and connectivity of Simcorp
Solicits feedback from users and stakeholders in developing system enhancements
Support ad-hoc analyses to identify root cause of production problems and develop timely solutions
Execute acceptance test for implementation of new security types and functionalities and system upgrade
Execute and validate test cases for end-to-end processes
Ensure timely and accurate maintenance of static data tables such as portfolio master, security master, etc.
Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: o Fund Reports o Chart of Accounts Reports o Accounting posting rules Reports o Portfolio Reports o Free codes Reports o User views Reports o Segments Report
Identify opportunities to leverage system capabilities to meet business requirements
Conduct periodic training and calibration with team members
Assist in providing relevant KPI to local and on-shore management
Conduct performance review and evaluation and coach staff for further growth and develop
Strengthen BU partnership and relationship through regular interaction and meetings
Promote employee engagement and other employee-centered initiatives.
Lead process improvement initiatives that will create process efficiencies and cost savings.
Address team issues and concerns through effective planning and strategy.
Drive the team in achieving its organizational goals and objectives.
Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT
Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times
Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development
Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.
Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.
Requirements
Bachelor’s degree in Finance or Accounting.
Minimum of 5–8 years of experience in Investments, specifically in Reconciliation, Asset Servicing, Middle Office Or direct experience with SimCorp Dimension
At least 2 years of hands-on experience using SimCorp for Static Data Maintenance, particularly related to Funds or Portfolios, Investment Book of Records (IBOR)
Proven involvement in projects or process improvement initiatives, such as designing or implementing system solutions, responding to audit findings
Conducting root cause analysis (RCA) and proposing enhancements
Ability to grasp new concepts and information quickly
Eager to build strong relationships with internal departments and external partners
Excellent organization and prioritization skills with the ability to manage competing priorities
Comfortable influencing without authority
Strong communication skills – both written and verbal
Strong customer service orientation.
Candidate must be willing to work on a mid-shift.
Benefits
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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