Intern providing tech support for risk and vulnerability remediation at Navy Federal. Assisting in complex technical tasks related to end-user computing devices and compliance requirements.
Responsibilities
Perform risk and vulnerability remediation & mitigation on end-user computing devices
Plan, install, and/or support ETS equipment including workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices
Perform complex/unusual tasks with broad latitude and scope
Serve as the initial contact for vulnerability related issues and answer questions regarding software/hardware vulnerabilities
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
Imaging of desktop and laptop computers – knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)
Conduct remote and in-person vulnerability remediation/ troubleshooting
Update desktop applications to meet compliance requirements and user needs
Perform monthly patch remediation on non-compliant workstations
Document vulnerability remediation efforts within NFCU’s IT Service Management tool (ServiceNow) and track escalations
Resolve vulnerability tickets
Troubleshoot non-patch related vulnerabilities on workstations
Patch workstations and perform patch remediation
Interface with vendors to facilitate vulnerability remediation efforts
Continually evaluate opportunities to improve efficiency and effectiveness
Requirements
Currently enrolled in college level courses or a degree-seeking program
Ability to document and apply policies, standards and procedures
Ability to work independently and in a team environment
Minor experience in presenting technical solutions and/or recommendations
Novice knowledge of technical inter-relationships between software/hardware and desktop/Host systems
Novice skill in diagnosing and troubleshooting issues
Demonstrated organizational, planning and time management skills
Basic understanding of research frameworks
Possesses verbal and written communication skills
Qualified degree program in Business Administration, Information Technology, Cyber Security or related field
Benefits
Competitive pay
Flexible internship based on school schedule
Job title
Intern – Year Round, Desktop Risk & Vulnerability Remediation
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