Senior Manager overseeing collections and receivables analytics for Uniphore, a leading AI - native enterprise solution. Driving cash recovery and process improvements in a fast - paced environment.
About the role
- Collections Associate managing customer billing and payment inquiries in a hybrid role at UPS. Improving cash flow and minimizing delinquencies while providing excellent customer service.
Responsibilities
- Provide excellent customer service.
- Respond to customer inquiries within required service level agreement.
- Identify, prioritize, and resolve complex issues delaying payment.
- Develop, create, and analyze collection and accounts receivable reports.
- Update customer and other stakeholder information using various software programs.
- Monitor and maintain assigned customer accounts.
- Submit recommendations to write-off account balances.
Requirements
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment - Preferred
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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