Hybrid Intermediate Collections Associate

Posted 2 weeks ago

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About the role

  • Provide excellent customer service.
  • Respond to customer inquiries within required service level agreement.
  • Identify, prioritize, and resolve complex issues delaying payment.
  • Develop, create, and analyze collection and accounts receivable reports.
  • Update customer and other stakeholder information using various software programs.
  • Monitor and maintain assigned customer accounts.
  • Submit recommendations to write-off account balances.

Requirements

  • Bachelor’s Degree or International equivalent - Preferred
  • Bachelor’s Degree or International equivalent in Business or related field - Preferred
  • Proficiency in the use of Microsoft Office products
  • Prior Collections experience
  • Strong organizational and prioritization skills
  • Basic negotiation skills
  • Experience handling objections and gaining commitment - Preferred

Benefits

  • Medical/prescription drug coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick and Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program

Job title

Intermediate Collections Associate

Job type

Experience level

JuniorMid level

Salary

$22 - $35 per hour

Degree requirement

Bachelor's Degree

Location requirements

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