Hybrid Insurance Benefit Verification Coordinator II

at GRAIL

• Job title: Insurance Benefit Verification Coordinator II
• Job type: Full Time
• Experience level: Junior
• Salary: $43,000 - $53,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Durham, United States

About the role

• Insurance Verification Coordinator II assisting in routine insurance verifications supporting cancer detection studies. Communicating with study partners and ensuring compliance through attention to detail.

Responsibilities

• Perform routine benefit verification activities for study participants, following standard operating procedures.
• Use established systems to conduct individual and bulk eligibility checks and document results accurately.
• Provide real-time phone assistance to study site partners during business hours to resolve insurance or cost-share questions.
• Escalate complex inquiries appropriately.
• Maintain and update patient demographic and insurance information in relevant systems with precision, ensuring data integrity and adherence to company and regulatory requirements.
• Coordinate with team members and cross-functional partners to complete work assignments and maintain service quality standards.
• Identify opportunities to improve process efficiency or accuracy and communicate suggestions to the supervisor.
• Perform other assigned duties related to benefit verification and claims support as needed.

Requirements

• High School Diploma or Associate Degree required.
• 1–2 years of related experience in insurance verification, healthcare billing, or a similar administrative role.
• Familiarity with insurance carriers such as Blue Cross Blue Shield, United Healthcare, Cigna, Medicare, and Medicaid.
• Working knowledge of insurance plan types (Medicare, Medicare Advantage, Medicaid, PPO, HMO, etc.).
• Demonstrated accuracy, organization, and attention to detail when following established workflows.
• Excellent verbal and written communication skills, with the ability to provide courteous, professional service to external partners and internal teams.
• Ability to work effectively under general supervision and within defined guidelines while meeting deadlines.
• Basic proficiency in data entry, Microsoft Office Suite, and CRM or eligibility verification systems.
• Monday – Friday, 8:00 AM to 5:00 PM (Eastern Standard Time)

Benefits

• Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan.
• We also offer a long-term incentive plan to align company and colleague success over time.
• GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
• GRAIL maintains a drug-free workplace.