SLA Manager coordinating SLA lifecycle to enhance customer satisfaction and internal productivity at Scaleway. Collaborating across teams in a hybrid work environment.
About the role
- Insights and Reporting Manager leading high-impact data insights for ProCook's Digital Transformation programme. Responsible for reporting lifecycle and collaboration with business stakeholders.
Responsibilities
- Lead the development and delivery of high-impact data insights across the business
- Transform data into actionable insights for informed decision-making
- Responsible for the end-to-end reporting lifecycle
- Build and maintain scalable Power BI reporting
- Develop and maintain data ingestion pipelines for data quality
- Collaborate with business users to understand data needs and translate into reporting
- Identify business growth opportunities and operational efficiencies
- Work with Tech department to optimise data architecture
- Provide training and support to promote self-service reporting
- Monitor Power BI services for performance optimisation
- Develop documentation, data models, and data dictionaries
Requirements
- Proven experience in a data/insights/reporting management role, ideally in a mid to large-sized organisation from Retail or FMCG
- Advanced Power BI development skills, including DAX, Power Query (M), and data modelling
- Strong understanding and hands-on experience with data ingestion pipelines, ETL/ELT processes, and working with large datasets from multiple sources
- Solid SQL skills and experience working with relational databases and data warehouses or lakes
- Ability to communicate complex technical information to non-technical stakeholders clearly and effectively
- Experience in stakeholder management and project delivery in an agile or fast-paced environment
- Strong analytical and commercial mindset (ability to understand and interpret business drivers and causation) with attention to detail and data accuracy.
Benefits
- £3,000+ total value of perks per year
- Free parking on-site
- Free gym access on-site
- Unlimited coffee and tea throughout the day
- Free fresh fruit and cake daily
- Subsidised meals - breakfast and lunch
- Hybrid Working: 3 days in office, 2 days remote
- Opportunity to work with a passionate team
- Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 2 x Annual paid volunteering days
- Employee Assistance Programme
- Friends and Family Referral Scheme
- 33 Days Annual Leave (including bank holidays)
- Discretionary bonus scheme of up to 15%
- B Corp certified company committed to ethical practices and sustainability
- Recognised as a Great Place to Work for 4 consecutive years
- Disability Confident Leader
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