Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Inside Service Engineer providing technical support for small-to-medium sized businesses remotely. Collaborating with teams, handling client issues, and maintaining documentation using service tools.
Responsibilities
- Work from Element’s centralized Service Center or remotely to support client environments
- Support desktops, virtual environments, and co-located systems in collaboration with service teams
- Rapidly adapt to new technologies and maintain updated knowledge of computer systems
- Maintain detailed documentation using Hudu and Connectwise PSA (Connectwise Manage)
- Provide daily customer interaction with a professional and positive attitude
- Attend team meetings and improve technical skills continuously
- Manage ticket resolution, follow-ups, and proactive reviews of client systems
Requirements
- Two-year technical degree and 1-5 years of service center support experience
- Preferred experience with a Managed Service Provider (MSP), but is not required
- Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred
- Experience with Active Directory, Entra ID/ Azure AD, Hudu or IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM, or related systems
- Strong organizational, communication, and problem-solving skills
- Professional demeanor and ability to work independently or in a team
Benefits
- Competitive salary
- Opportunities for continued education and certifications
- Collaborative and team-focused environment
- Participation in marketing and training events
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