Hybrid Infrastructure Service Analyst

at Office of the West Midlands Police and Crime Commissioner

• Job title: Infrastructure Service Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £42,897 - £48,894 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, DNS, MySQL, SQL, VMware
• Location requirements: Hybrid, Birmingham, United Kingdom

About the role

• Infrastructure Services Analyst managing the force’s technical infrastructure at West Midlands Police. Providing support for servers, storage, and software in an agile hybrid environment.

Responsibilities

• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s infrastructure software including.
• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s data centres, data storage services, servers and back-ups;
• Provide technical skills and knowledge that facilitate the security, integrity, availability, and performance of the Force’s directory services infrastructure (e.g. Active Directory, PKI etc.);
• Provide technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
• Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgement to make decisions when solutions are not obvious;
• To represent the force at local, and regional meetings as required;
• Have regular contact with various people within the Force and externally, in order to achieve desirable outcomes;
• Provide technical assistance to projects which are complex and significant in terms of time and financial resources coordinate the provision of assigned services within the department to ensure they meet the required quality levels;
• Interpret statistical data and advise management of trends;
• Provide a breadth of technical skills to support the following areas:
• Authentication and Directory technologies (e.g. IAM, Active Directory)
• Application and content delivery technologies (e.g. IIS, App-V, Intune)
• Enterprise Desktop and Mobile device configuration
• Data Centre management (VMware, Aria)
• Server technology (Azure Arc)
• Storage technology (Primera)
• Database technology (SQL, MySQL)
• Backup/Recovery technology (Veritas)
• Champion good ideas to management;
• Promote and champion the Force’s diversity agenda.

Requirements

• Support a variety of Infrastructure Software Services Technology focusing on VMware, Veritas, SQL
• Support a variety of Data Centre Services Technology;
• Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level, Teams, OneDrive,
• Demonstrable Experience in Cloud Security Products Such As Defender and ATP
• Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
• Demonstrable experience of directly communicating with senior managers from a customer service perspective using written and oral methods;
• Create and maintain technical documentation to high standards Participate in meetings;
• Promote equality, diversity and Human Rights in working practices
• Maintain standards for security of information.

Benefits

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.