Senior Manager driving revenue growth and client retention at MTN in Eastern Cape, South Africa. Responsible for operational leadership and strategic facilitation for regional teams in a fast - paced environment.
About the role
- Manage the day-to-day support of an IT infrastructure program providing a common view for enterprise-wide capabilities.
- Provide customers day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.
- Manage team members who provide networking, help desk, and monitoring support for client networks and infrastructure.
- Oversee infrastructure integrity and security and enforce structured processes, priorities, knowledge sharing, and performance management.
- Provide technical direction and supervision to coordinate, restore, and report functions necessary for maintenance of transmission paths and facilities.
- Drive execution with clear lines of accountability and performance management for the customer.
Requirements
- 5+ years managing and operating cryptographic facilities.
- 5+ years managing Network Operations Centers.
- Demonstrated knowledge in maintaining the operational status of a Tech Control facility.
- Demonstrated knowledge of Tech Control equipment such as switches, encryption devices, network operation consoles, and circuits.
- Demonstrated working knowledge and supervision of tech control employees for programs with similar size to this opportunity.
- Knowledge in operating and maintaining Tier 2 Tech Control Help Desk functions and DISAC 310-175-9.
- Experience providing technical directions and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
- Knowledge of industry standards and best practices related to Information Management Operations and IT Service Management (ITSM) best practices.
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
- Strong written and oral communication skills and demonstrated ability to influence leaders and stakeholders.
- Registered Communications Distribution Designer (RCDD) certification (required).
- Current TS clearance and SCI eligibility (required).
- Bachelor’s degree in an IT-related field (required).
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