Hybrid Senior Manager – Regional Operations, Commercial Operations SA

at MTN Uganda

• Job title: Senior Manager – Regional Operations, Commercial Operations SA
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Gqeberha, South Africa

About the role

• Senior Manager driving revenue growth and client retention at MTN in Eastern Cape, South Africa. Responsible for operational leadership and strategic facilitation for regional teams in a fast-paced environment.

Responsibilities

• Drive MTN Business revenue growth through retention of existing clients and acquisition of new clients in the regions as per the defined MTN Business objectives. To provide focused strategic facilitation and operational leadership for the regional team, and responsible for the integrity of MTN Business in the region.
• Provide, promote and support superior quality service to satisfy the needs of our regional customers.
• Execute the head office strategy customized for the regions.
• Provide input to the annual business plan.
• Translate the operational strategies into operational plans and activities to realize these strategies within the region.
• Adopt and align regional strategies with that of MTN Business.
• Increase solution selling by offering clients Value Added Services.
• Grow monthly recurring revenue through new acquisitions, cross-sell, and upselling.
• Achieve current year SOV and Revenue Targets.
• Ensure we maximize on existing contract values.
• Maintain customer base by ensuring client issues have been resolved.
• Manage customer churn (churn reduction).
• Increase ICT penetration with new and existing customers.
• Increase uptake of value-added products into the customer base.
• Increase regional market share.
• Lead virtual teams responsible for the delivery of customer success, customer satisfaction.
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile and ICT customers.
• Build deep relationships within key customer accounts.
• Sales planning, including developing and execution of business plans, as well as tracking of milestones.

Requirements

• Minimum of 4-year tertiary qualification - Commerce (Financial, Marketing, Communications) or related and
• MBA/Masters Advantageous
• Minimum 5 years’ experience with at least 3 years in relevant sector/ industry
• Minimum 5 years’ Sales/Regional management experience within a sales led organization that includes Sales managers, Key account managers, Account managers and Systems engineers.
• Sales experience with Mobile and ICT and specific examples of closing large, strategic deals.
• Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment.
• Requires understanding of Mobile and ICT buying cycles.
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals.
• Must have the ability to deliver business value to the account and build on customer relationships.
• A solid sales track record (performance against target).

Benefits

• As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.
• A purpose and value-led organization.
• At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!