General Manager leading a client - based profit center responsible for team performance and client relationships in the supply chain sector.
About the role
- Manage incident resolution by leading teams in the Embedded Finance sector at Lloyds Banking Group. Collaborate across functions to maintain continuity and enhance service reliability.
Responsibilities
- Lead and manage incident resolution by directing operational managers, balancing resources, and ensuring timely issue resolution
- Run incident calls and assess impacts, collaborating across teams to minimise disruption and maintain business continuity
- Communicate incident status and actions effectively to senior leaders, providing clear updates on scale, impact, and resolution progress
- Drive root cause analysis and continuous improvement, ensuring lessons are captured and tracked through actionable plans
- Monitor service performance and develop improvement strategies, using trend analysis to address hot spots and enhance reliability
- Maintain and evolve operational frameworks, including incident playbooks, disruption models, and tactical processes, while partnering with stakeholders to optimise practices
Requirements
- Passion for product innovation and technology in Consumer Lending and Buy Now Pay Later, with a strong customer-centric mindset
- Tenacious and resilient in navigating change and complexity, with the ability to work independently, prioritise effectively, and view challenges as opportunities for growth
- Strong communicator, both written and verbal, with the ability to simplify complex topics and tailor messages to different audiences
- Skilled in stakeholder management, including experience with internal teams and third-party partners
- Strong analytical skills to interpret data and drive customer-focused improvements, with a solid understanding of regulatory and control environments
- Genuine enthusiasm for contributing to team success and fostering a collaborative environment
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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