Hybrid Incident Response and Operational Manager

Posted 3 weeks ago

Apply now

About the role

  • Lead and manage incident resolution by directing operational managers, balancing resources, and ensuring timely issue resolution
  • Run incident calls and assess impacts, collaborating across teams to minimise disruption and maintain business continuity
  • Communicate incident status and actions effectively to senior leaders, providing clear updates on scale, impact, and resolution progress
  • Drive root cause analysis and continuous improvement, ensuring lessons are captured and tracked through actionable plans
  • Monitor service performance and develop improvement strategies, using trend analysis to address hot spots and enhance reliability
  • Maintain and evolve operational frameworks, including incident playbooks, disruption models, and tactical processes, while partnering with stakeholders to optimise practices

Requirements

  • Passion for product innovation and technology in Consumer Lending and Buy Now Pay Later, with a strong customer-centric mindset
  • Tenacious and resilient in navigating change and complexity, with the ability to work independently, prioritise effectively, and view challenges as opportunities for growth
  • Strong communicator, both written and verbal, with the ability to simplify complex topics and tailor messages to different audiences
  • Skilled in stakeholder management, including experience with internal teams and third-party partners
  • Strong analytical skills to interpret data and drive customer-focused improvements, with a solid understanding of regulatory and control environments
  • Genuine enthusiasm for contributing to team success and fostering a collaborative environment

Benefits

  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Job title

Incident Response and Operational Manager

Job type

Experience level

Mid levelSenior

Salary

£59,850 - £66,500 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job