Assistant Store Manager at Coach delivering sales results and driving operational efficiencies in luxury retail. Responsible for employee development, customer relationship management, and achieving business goals.
About the role
- Incident & Process Optimization Manager responsible for incident management and process optimization at PAIR Finance. Leveraging AI solutions to improve debt collection processes across Europe.
Responsibilities
- Own the Process: Take full ownership of incident management, from detection to resolution, ensuring process stability and reliability.
- Proactive Monitoring: Continuously monitor critical business processes and system alerts to identify and address failures before they impact operations.
- Fast Resolution: Drive a culture of urgency and precision in resolving incidents, coordinating cross-functional teams to ensure timely solutions.
- Root Cause Analysis: Investigate incidents to identify root causes and implement preventative measures to avoid recurrence.
- Transparency & Learning: Maintain clear documentation of incidents, resolutions, and lessons learned, turning each incident into an opportunity for improvement.
- Collaborate with Data Engineering: Work closely with the Data Engineering team to maintain and enhance the alert system, suggest new metrics, and revise thresholds for existing metrics to ensure optimal monitoring and response capabilities.
- Reporting & Visibility: Ensure reporting provides visibility into incident trends, resolution times, and process performance. Communicate key findings and results to main stakeholders to maintain alignment and transparency.
- Turn Incidents into Opportunities: Use insights from recurring incidents and root cause analysis to identify inefficiencies and prioritize process improvement initiatives.
- Drive Process Automation: Partner with BI, Product, and Tech teams to implement automation solutions that enhance operational efficiency and scalability.
- Data-Driven Optimization: Analyze data trends to evaluate business cases and recommend changes that improve recovery rates, customer satisfaction, and cost efficiency.
- Collaborate for Excellence: Work closely with internal teams and external providers to optimize workflows, ensuring seamless integration and performance.
- Foster a Culture of Improvement: Champion a mindset of continuous improvement across the organization, encouraging proactive problem-solving and innovation.
Requirements
- 3–5 years in incident management, process optimization, or business process management in a tech-driven environment (e.g., fintech, SaaS, consulting)
- Proficiency in SQL for data analysis and root cause investigation.
- Proven ability to identify inefficiencies and implement solutions that drive measurable improvements
- A track record of managing incidents with urgency and precision while maintaining a calm, solution-oriented approach under pressure
- Strong problem-solving abilities with the capability to translate data into actionable insights and communicate them effectively to stakeholders
- Experience with both project management and stakeholder management
- Strong communication skills in English (German is a plus).
Benefits
- Thriving, financially stable company
- Strong experienced international team to support and mentor you along the way, smooth onboarding process
- International team of 30+ nationalities with professionals and experts
- Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
- Well-structured onboarding process as well as supportive and welcoming colleagues
- Personal learning & development budget as well as German and English language courses
- Good salary for your strong performance
- Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
- Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being
- Fun company summer and Christmas parties as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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