Hybrid Incident and Release Manager

at JCD Staffing

• Job title: Incident and Release Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $150,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP, Go
• Location requirements: Hybrid, United States

About the role

• Incident and Release Manager overseeing crisis management and release processes for federal projects. Ensures effective incident response and release lifecycle management while adhering to compliance standards.

Responsibilities

• Responsible for supporting day-to-day preparedness, response, and recovery activities of the Incident & Crisis Management Program
• Contribute to the development and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to incident response
• Assist in the design, coordination, and facilitation of Crisis Management exercises
• Responsible for day-to-day delivery of response/crisis management program activities, including providing guidance and consultation to employees across the enterprise to ensure compliance
• Develop, communicate, and execute crisis management plans and playbooks
• Coordinate and lead crisis management tabletops, process and procedure testing and corrective actions
• Lead cross-functional crisis and incident management teams during an enterprise-wide crisis
• Conduct incident after action reviews to identify strengths, improvement opportunities and track corrective actions
• Develop and conduct employee training to create awareness for areas of responsibility
• Prepare comprehensive, timely, and detailed after-action reports
• Analyze trends across incidents and exercises to recommend improvements that may not be apparent from looking at each incident or exercise in isolation
• Assist with documenting the standards, SOPs, Incident Response playbooks, escalation protocols, etc. to facilitate response capabilities
• Validate, test, and identify gaps in strategies and communicate results to leadership
• Establish and maintain communication with enterprise crisis management and incident response team
• Conduct annual training of all crisis management and incident response plans or as changes to each location team
• Plan the release windows and cycles
• Manage risks and resolve issues that affect release scope, schedule, and quality
• Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintain the release schedule for all core services and ensure alignment across key partners and vendors
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Requirements

• US Citizenship Required
• Must be able to obtain Public Trust clearance
• Minimum of five (5) years of experience with a bachelor's degree or seven (7) years of experience without a degree
• PMP or equivalent level certification
• ITIL certification preferred
• CSM, SAFe, or other Agile certification preferred
• Proficiency in using JIRA
• Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices, and methods of implementation in a large and complex organization
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Working knowledge of Software Development Lifecycle
• Experience in the use of Application Release Automation tools
• Strong Understanding of Knowledge, Change, and Configuration Management
• Knowledge of traditional agile methodologies
• Good understanding of application infrastructure, system architecture, and operating system.
• Excellent communication skills, positive motivation, team building and leadership development.

Benefits

• Flexible work from home options