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Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
About the role
- Deliver successful implementation and optimisation of Solventum’s 360 and CDI Engage solutions by developing and configuring software based on customer workflows and feedback.
- Collaborate with cross-functional teams, troubleshooting software issues, and ensuring all deliverables are met within the scope, timeline, and regulatory requirements of each project.
- Lead end-to-end implementation of 360 and CDI Engage solutions, including planning, configuration, testing, go-live support, and post-implementation review.
- Collaborate with Project Managers, Solution Architects, Clinical SMEs, and Technical/Support teams to ensure effective software buildout tailored to specific clinical and administrative workflows.
- Act as the primary technical point of contact for assigned accounts during implementation, managing expectations, addressing queries, and building trusted client relationships.
- Assess integration points with Electronic Medical Records, Health Information Systems, and other healthcare IT systems; collaborate with client IT teams for technical deployment, integration, and troubleshooting.
- Troubleshoot complex software and integration issues, offering timely resolution and recommendations.
- Position requires approximately 10–20% travel, including visits to Solventum offices and customer sites as needed.
Requirements
- Educated to a high level, preferably degree-qualified in Computer Science or equivalent relevant experience
- 3+ years in healthcare IT or experience in SaaS software implementations.
- Experience working with EMR environments and an understanding of Clinical Coding.
- 2–3 years in solution implementation consulting, project management, or customer-facing technical roles.
- Experience managing multiple customers/accounts concurrently and working with diverse stakeholder groups.
- Familiarity with hospital software interfaces, including HL7 standards and clinical coding requirements such as ICD10AM/ACHI codes.
- Tech-savvy and comfortable configuring platforms, managing integrations and working cross-functionally with technical teams.
Benefits
- Competitive salary package based on experience and achievement
- Remote work options
Job title
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Not specified
Degree requirement
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