Retail Shift Manager leading retail operations at Hartsfield - Jackson Atlanta International Airport. Ensuring a smooth shopping experience by supporting associates and maintaining high standards.
About the role
- Hearing Manager dedicated to delivering independent advice and managing People cases at Lloyds Banking Group. Focused on fair treatment of colleagues and leveraging technology for efficient case resolution.
Responsibilities
- Responsible for providing independent advice, guidance and support to ensure the timely management and resolution of People cases across Lloyds Banking Group.
- Ensure fair and consistent treatment to colleagues, line managers and people partners, which uphold our policies and values.
- Utilize HR technology for operational efficiency and advocate for HR automation tools.
- Analyze data trends and execute strategies to improve Case Management services.
- Create high performance culture within the team by informally coaching and mentoring others.
Requirements
- Employee Relations - Sound understanding of our people policies and procedures, to drive fair, consistent and unbiased decisions.
- Emotional Intelligence - Creates a dialogue of open and honest communication with colleagues and customers, recognises uniqueness and uses this to identify opportunities to improve and establish relationships.
- HR technology - Experience in working with digital tools such as Workday and ServiceNow to drive operational efficiency.
- Data analysis and reporting - Using data and insights, you will identify possible case trends and define/ execute mitigations as required.
- Building a high-performance culture - You will support the team in creating a high performance culture, with a desire to learn and evolve.
- Risk management - Using sound judgement you will make outcome decisions based on the information provided, mitigating risks, operational impact and reputational damage.
- Adaptability - Proven ability to adapt to changing workload volumes and demands at pace, dealing with high numbers of cases while providing an excellent employee experience and in an effective and timely service to Lloyds Banking Group.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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