AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Lead, coach, and motivate Business Development Partners to meet revenue and growth targets, aligned with the Bank’s commercial and risk strategies
- Drive new client acquisition and manage key institutional relationships, engaging senior stakeholders to close deals and sustain long-term partnerships
- Define and execute the Payments Business growth plan, focusing on priority sectors and jurisdictions, and identify and convert high-value opportunities
- Oversee the full client lifecycle—from lead generation and due diligence through onboarding and ongoing relationship management—ensuring efficiency and client satisfaction
- Develop and maintain scalable sales and pricing processes, and ensure accurate CRM data, forecasts, and team KPIs
- Collaborate with Compliance and Risk teams to ensure all business aligns with AML/CFT and regulatory frameworks and support continuous enhancement of the Customer Acceptance Policy and Business Risk Assessment
- Identify and implement process improvements to speed onboarding, strengthen controls, and enhance service delivery
- Analyse market, regulatory, and competitor trends to refine sales strategy, product offering, and market positioning
Requirements
- 8+ years in institutional financial services sales, ideally in Payments or Transaction Banking
- Proven experience leading sales teams and closing complex B2B deals
- Strong understanding of PSD2, MiCA, AMLD, and related EU regulations
- Commercially driven, with balanced awareness of risk and compliance
- Experience in regulated high-risk sectors is an asset
- Fluent in English (other EU languages an asset)
Benefits
- A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
- Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe
- A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
- Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
- Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
- Wellbeing Benefit – receive an annual allowance to support your physical and mental wellbeing
- Private Health Insurance – access comprehensive medical coverage to support your health
- Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
Job title
Job type
Experience level
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Not specified
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