IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Leader of Operations managing multiple teams in a debt collection company. Collaborating with management on operational efficiency and quality processes in Cologne, Germany.
Responsibilities
- Overall responsibility for the operational debt collection area, including multiple teams and team leaders
- Ensure efficient, quality- and results-oriented day-to-day operations
- Lead, coach and develop subordinate managers and staff
- Continuously optimize processes, structures and systems (including digitization/automation)
- Manage KPIs, reporting and derive measures to improve performance
- Work closely with executive management and manage interfaces with internal departments and external partners
Requirements
- Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
- Strong expertise in operational control, process management and KPI-driven performance management
- Excellent analytical and conceptual skills, decisiveness and strong execution capability
- Confident communicator at all levels, professional presence and strong customer/service orientation
- Proficient with MS Office and, ideally, familiar with common collections/ERP systems
Benefits
- Responsible leadership role with a direct reporting line to executive management
- Opportunity to shape the role, short decision-making paths and an open corporate culture
- Active involvement in the further development of processes and structures
- Attractive compensation package (approx. €80,000 p.a. plus bonus scheme; final amount subject to agreement)
- Modern working environment, flexible working hours and the possibility to work remotely
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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