Operations Performance Manager leading teams in ATM/Debit Fraud Claims for Bank of America. Driving operational performance and strategic initiatives across multiple locations.
About the role
- Lead Systems Operations Engineer overseeing GCP L2 Support at Wells Fargo. Deliver advanced technical support and maintain the smooth operation of GCP environments.
Responsibilities
- Lead complex initiatives including systems consultation for technology teams
- Participate in large scale planning of computer systems and network infrastructure
- Review and analyze complex technical challenges and escalated support issues
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design
- Collaborate and consult with technical peers and managers to resolve support issues
- Provide L2 support for GCP environments, focusing on GKE/Kubernetes
- Provide technical guidance to team members and conduct root cause analysis
- Participate in change management processes to ensure minimal disruption to services
- Develop and maintain scripts and automation tools to streamline support processes
- Communicate effectively with stakeholders about support activities and project progress
Requirements
- 5+ years of Systems Engineering, Technology Architecture experience
- 3+ years of hands-on experience with GCP services, including GKE/Kubernetes
- 3+ years of Terraform for provisioning and managing complex cloud infrastructure
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
- Proven experience in a leadership or technical lead role
- Familiarity with containerization and orchestration tools (Docker, Helm, Istio)
- Experience with monitoring and logging tools (Stackdriver, Prometheus, Grafana)
- Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible)
Benefits
- Hybrid work schedule
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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