Operations Performance Manager leading teams in ATM/Debit Fraud Claims for Bank of America. Driving operational performance and strategic initiatives across multiple locations.
Responsibilities
Leading operational support across multiple locations/functions
Partnering with senior management
Evaluating current methods and developing strategies
Leading key initiatives and proactively identifying/responding to risk issues
Leading a team of a minimum 14 FTE of Operations Performance Managers and Operations Support Leads
Creating, authoring, and maintaining operating “playbooks”
Analyzing operational and performance data and developing actionable recommendations
Overseeing inspections, evaluations, and performance reviews
Requirements
Minimum 2 years of leadership experience in Client Protection Deposit Claims
Experience in driving team performance
Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
Comprehensive knowledge of Client Protection regulations
Broad operational experience across multiple Client Protection functions
Exceptional written and verbal communication skills
Strong attention to detail
Proven problem solving capability
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Job title
Operations Performance Manager II – ATM/Debit Fraud Claims
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