Hybrid Operations Performance Manager II – ATM/Debit Fraud Claims

Posted 52 minutes ago

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About the role

  • Operations Performance Manager leading teams in ATM/Debit Fraud Claims for Bank of America. Driving operational performance and strategic initiatives across multiple locations.

Responsibilities

  • Leading operational support across multiple locations/functions
  • Partnering with senior management
  • Evaluating current methods and developing strategies
  • Leading key initiatives and proactively identifying/responding to risk issues
  • Leading a team of a minimum 14 FTE of Operations Performance Managers and Operations Support Leads
  • Creating, authoring, and maintaining operating “playbooks”
  • Analyzing operational and performance data and developing actionable recommendations
  • Overseeing inspections, evaluations, and performance reviews

Requirements

  • Minimum 2 years of leadership experience in Client Protection Deposit Claims
  • Experience in driving team performance
  • Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
  • Comprehensive knowledge of Client Protection regulations
  • Broad operational experience across multiple Client Protection functions
  • Exceptional written and verbal communication skills
  • Strong attention to detail
  • Proven problem solving capability

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Operations Performance Manager II – ATM/Debit Fraud Claims

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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