Group Strategy Director at M&C Saatchi Group | Hybrid Hired

About the role

Lead the integration of brand and customer experience strategy (BX & CX)
Shape seamless, impactful experiences that connect brand and customer journeys, driving measurable business impact
Build strong client partnerships and act as a trusted adviser to key client stakeholders
Lead, mentor, and support the Strategy team, fostering a collaborative and inclusive culture
Embed cutting-edge tools, methodologies, and frameworks to unlock new customer value across group projects
Facilitate seamless integration of brand and CX capabilities across strategy, creative, design, social, data, and brand teams
Identify and unlock revenue opportunities by expanding brand and CX capabilities within existing client relationships
Support the Managing Directors in pitching and winning new business opportunities for the Group
Represent the Group’s vision for integrated brand and CX strategy in external forums and industry events

Requirements

10+ years’ experience in brand and CX strategy leadership roles
Deep expertise in building brands, including brand architecture, positioning, and identity creation
Experience advancing customer experience capability (BX & CX)
Proven ability to craft and oversee multi-channel customer engagement programs, journey mapping, and lifecycle management strategies
Experience leading cross-functional teams in integrated communications and consulting environments
Strong track record of client-facing leadership and delivering compelling narratives
Demonstrable success in growing client accounts and driving revenue opportunities
Experience pitching and winning new business and acting as a trusted adviser to client stakeholders
Marketing, business, or related degree/diploma preferred
Leadership, mentoring, and team-building experience

Benefits

Flexible leave options, including flexible public holidays and summer half-days
Ability to work from anywhere in the world for up to two weeks per year
Dedicated volunteer leave
Study leave to support your learning and development
12 weeks of paid parental leave available to all parents
Regular catered staff lunches, plus complimentary breakfast, fruit, and snacks
Free access to Sonder, a wellbeing and safety app
Regular in-house and sponsored events to foster connection and engagement
Learning and development opportunities, including access to internal and external courses
Annual work-from-home setup allowance to support your remote workspace

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