Senior Talend Consultant responsible for regulatory compliance in Data Management Office. Engaging in functional analysis, technical specifications, and job development in hybrid environment.
About the role
- Genesys Cloud Consultant role at leading UK Contact Centre supplier. Involve in deploying multi-country projects using Genesys Cloud with CRM solutions.
Responsibilities
- Work with the team to design and build:
- Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
- Flow design with Architect
- Integration with third-party systems using web services
- Report generation (real time and historic)
- Creation and modification of scripts with Genesys Cloud
Requirements
- Knowledge of the following Genesys Cloud CX tools and modules:
- Basic configuration: agents, groups, skills, roles, etc
- Routing: incoming and outgoing call strategies
- Telephony: sites, edges, trunks, outbound routes
- Scripting
- Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
- Data Actions: design and construction of webservices to external systems.
- Campaigns of various types (progressive, preview, power)
- Real-time reporting
- Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
- Experience working on projects
- Spanish fluency both written and spoken.
- Nice to Have:
- Certifications of Genesys Cloud (GCP-CX)
- Experience with Single Sign-ON (SSO)
- Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
- Integration with external reporting tools (PowerBI).
- Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.
- Knowledge of software programming: C, Java, Javascript, .Net
- Experience working in Support
- Experience working with Agile Methodologies (specifically Scrum)
Benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health
- Plus many more! (Benefits are dependant on your base location.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Wellbeing and Leadership Trainer and Coach for the Changemakers programme to enhance personal and community wellbeing in contexts of conflict and violence.
Technology Advisory Consultant helping organizations drive digital transformation and operational efficiency. Join a team that translates business goals into tech solutions with a focus on growth sectors.
Investment Strategy & Competitive Intelligence Consultant at Medtronic, translating business insights for executive - level decisions. Lead competitive intelligence for Neuromodulation, improving healthcare access and equity.
Professional Services Consultant delivering AI - powered customer experience solutions for organizations. Designing, implementing, and optimizing Genesys Cloud solutions to enhance engagement.
Consultant QSE in alternance contributing to environmental and safety studies at Bureau Veritas. Engaging with clients on regulatory compliance and risk assessment within a team in Rouen.
Consultant in digital analytics focusing on Adobe solutions at Deloitte. Collaborating on strategic digital analytics projects with leading companies in a hybrid work model.
Trial Graphics Consultant providing graphics - related support for arbitrations, hearings, and trials at leading global law firm Latham & Watkins. Collaborating with legal teams to create persuasive visuals and delivering on - site support.
PMS Consultant at Litera implementing legal practice management software solutions. Engaging with customers to maximize software usage and guiding implementation projects.
Consultant role implementing Benner health management software solutions for clients in the health sector. Involves training and supporting users in effective system utilization.