Hybrid Gaming Operations Team Leader – Flutter

at Betfair Romania Development

• Job title: Gaming Operations Team Leader – Flutter
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: C++
• Location requirements: Hybrid, Cluj Napoca, Romania

About the role

• Operations Team Lead overseeing gaming operations for Flutter UKI. Managing a team, ensuring quality, and collaborating with internal stakeholders in a hybrid role.

Responsibilities

• Lead and manage a team of operators, setting clear objectives and expectations.
• Provide mentorship, coaching, and training to develop team members' skills.
• Conduct regular 1-to-1s and performance reviews, offering structured feedback and career development guidance.
• Foster an open, collaborative, and high-performance culture.
• Act as the main escalation point for operational issues, proactively addressing incidents and seeking continuous improvement.
• Oversee and coordinate the daily execution of content updates, promotions, and product initiatives.
• Ensure team adherence to quality control processes and governance best practices.
• Manage and optimize the use of operational tools (IMS, CPP, Prismic, Trello, etc.).
• Ensure seamless execution of promotions and onsite content, minimizing customer-impacting issues.
• Work closely with Commercial, Technology, and Risk teams to align operations with strategic objectives.
• Manage communication with senior stakeholders, ensuring transparency and timely reporting of key operational updates.
• Provide data-driven insights and recommendations to optimize gaming operations.
• Lead or contribute to cross-functional projects aimed at improving efficiency and execution quality.
• Ensure adherence to regulatory and compliance standards across operational activities.
• Monitor and enforce risk management procedures, reporting key findings to management.
• Conduct post-mortem reviews on incidents to drive improvements in operational resilience.
• Analyze performance data and identify areas for operational improvements.
• Lead process optimizations, automation opportunities, and workflow enhancements.
• Maintain up-to-date documentation of operational processes and best practices.
• Track and report on team performance, identifying opportunities for efficiency gains.

Requirements

• At least 4 years experience in an e-commerce environment, not necessarily gaming, as a content, product or operations executive or another similar role.
• Good understanding of internet technology and devices
• Strong problem-solving and analytical skills, with experience in issue resolution.
• Excellent communication and stakeholder management abilities.
• Experience using operational tools such as IMS, CPP, Prismic, Trello, and other content management or CRM systems.
• Ability to prioritize tasks, delegate effectively, and manage multiple workstreams in a fast-paced environment.
• Strong coaching and mentoring skills, with a focus on developing team members.
• Proficiency in English (both written and verbal).

Benefits

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events