Senior Architect overseeing DevSecOps Platform Transformation at Travelers. Building relationships across engineering teams and advocating for technical direction with a focus on AI - powered solutions.
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Hybrid Gaming Operations Team Leader – Flutter
Posted 3 months ago
About the role
- Operations Team Lead overseeing gaming operations for Flutter UKI. Managing a team, ensuring quality, and collaborating with internal stakeholders in a hybrid role.
Responsibilities
- Lead and manage a team of operators, setting clear objectives and expectations.
- Provide mentorship, coaching, and training to develop team members' skills.
- Conduct regular 1-to-1s and performance reviews, offering structured feedback and career development guidance.
- Foster an open, collaborative, and high-performance culture.
- Act as the main escalation point for operational issues, proactively addressing incidents and seeking continuous improvement.
- Oversee and coordinate the daily execution of content updates, promotions, and product initiatives.
- Ensure team adherence to quality control processes and governance best practices.
- Manage and optimize the use of operational tools (IMS, CPP, Prismic, Trello, etc.).
- Ensure seamless execution of promotions and onsite content, minimizing customer-impacting issues.
- Work closely with Commercial, Technology, and Risk teams to align operations with strategic objectives.
- Manage communication with senior stakeholders, ensuring transparency and timely reporting of key operational updates.
- Provide data-driven insights and recommendations to optimize gaming operations.
- Lead or contribute to cross-functional projects aimed at improving efficiency and execution quality.
- Ensure adherence to regulatory and compliance standards across operational activities.
- Monitor and enforce risk management procedures, reporting key findings to management.
- Conduct post-mortem reviews on incidents to drive improvements in operational resilience.
- Analyze performance data and identify areas for operational improvements.
- Lead process optimizations, automation opportunities, and workflow enhancements.
- Maintain up-to-date documentation of operational processes and best practices.
- Track and report on team performance, identifying opportunities for efficiency gains.
Requirements
- At least 4 years experience in an e-commerce environment, not necessarily gaming, as a content, product or operations executive or another similar role.
- Good understanding of internet technology and devices
- Strong problem-solving and analytical skills, with experience in issue resolution.
- Excellent communication and stakeholder management abilities.
- Experience using operational tools such as IMS, CPP, Prismic, Trello, and other content management or CRM systems.
- Ability to prioritize tasks, delegate effectively, and manage multiple workstreams in a fast-paced environment.
- Strong coaching and mentoring skills, with a focus on developing team members.
- Proficiency in English (both written and verbal).
Benefits
- Hybrid & remote working options
- €1,000 per year for self-development
- Company share scheme
- 25 days of annual leave per year
- 20 days per year to work abroad
- 5 personal days/year
- Flexible benefits: travel, sports, hobbies
- Extended health, dental and travel insurances
- Customized well-being programmes
- Career growth sessions
- Thousands of online courses through Udemy
- A variety of engaging office events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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