Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Functional Analyst position at Verity, focusing on digital transformation consulting and process improvement. Seeking candidates with agile methodologies and DEVOPS experience.
Responsibilities
- Verity is looking for new talent!
- We are an innovation and digital transformation consultancy and we are seeking a Functional Analyst to join this journey.
- Here are the experiences and knowledge you need to accelerate and transform with us:
Requirements
- Experience working in teams using Agile methodologies and DevOps
- Analysis and understanding of client needs for digital channels
- Elicit, analyze and document business needs, translating them into clear and detailed functional and non-functional requirements
- Identify defects and opportunities for process improvement, proposing solutions that support the business plan
- Act as the primary point of contact and facilitator between business teams and the technical team (development, QA, etc.)
- Prepare test case documentation and oversee functional and acceptance testing to ensure the delivered solution meets the defined requirements
- Strong analytical skills to map processes, identify gaps and propose solutions
- Preferred: Knowledge of contact center platforms (Nice, Genesys, Avaya)
Benefits
- Meal allowance
- Food allowance
- Home office allowance
- Health insurance
- Dental insurance
- Life insurance
- Discount partnerships
- Agreements with establishments and educational institutions
- Ongoing Agile training
- Verity Learning
- Intervalo Verity
- #VerityComVocê
- Viva Engage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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