EC
Elara CapitalRN Clinical Team Manager – Hospice
Clinical Team Manager overseeing patient care services in home health at Elara Caring. Ensuring quality patient care and team development while collaborating with healthcare professionals.
About the role
- People manager & architect: Identify, assess and retain the best possible talent to strengthen our business.
- Understand and know our people, support training and develop their capability in the role and work with them to support career aspirations while manage performance.
- Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
- Lead effectively and positively through implementation of change.
- Understand and apply risk management controls proportionately.
- Ensure technical development of claims file handlers.
- Create an environment dedicated to exceptional customer outcomes and champion the improvement to service.
- Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
- Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unit.
- Be “in the work” to understand our people’s capability, our unit’s performance.
- Make decisions using data; observe the environment to identify performance blockers/barriers.
- Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.
- Participate in the Quality assurance program for your team.
- Identify and ensure training is addressed in a timely and effective manner.
- Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements.
- Take full responsibility for the results of our team, how they contribute to the overall company's performance and understand the consequence and impact of key decisions you make.
- Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture.
- Expert understanding of the claims experience while understanding the technical strategic direction for the claims file.
- Look for new and incremental ways to improve things every day for the customer.
- Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
- Maintain the accuracy and integrity of the financial information captured in Aviva systems.
- Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures.
- Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business.
- Lead change initiatives for the team and business function.
Requirements
- CIP or FCIP Industry designation
- 5 + years of working in Claims / insurance industry experience with a strong knowledge of Property
- 1-2 years of supervisory/people management experience
- Leading people through change
- Performance management and career development of others
- University Degree or College Diploma or equivalent
- Property technical work experience
- Previous Call Center / First Notice of Loss Catastrophic Event experience is an asset
- Technical competence in Personal and Commercial insurance
- Excellent verbal and written communication skills
- Computer proficiency; Excel, Word, PowerPoint, Outlook
- Ability to gain insight from data to improve the performance of our people
- Sound decision making and problem solving skills.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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