Sr. Manager in Pfizer's ISAM team driving modernization of identity systems. Oversee implementations of SailPoint and enhance security and access controls.
About the role
- Fleet Manager overseeing vehicle fleet programs and ensuring compliance and efficiency. Building client relationships and leading fleet operations from acquisition to remarketing.
Responsibilities
- Lead the full lifecycle of fleet operations—from acquisition through remarketing—ensuring alignment with business goals, compliance, and industry best practices.
- Build trusted relationships with client stakeholders to support strategic planning, policy development, and long-term fleet success.
- Partner with Element teams (Client Success, Strategic Advisory Services, and Commercial) to deliver insights and strategies that reduce total cost of ownership and liability.
- Act as the escalation point, resolving complex issues with a solutions-driven approach.
- Analyze fleet data to identify risks, opportunities, and improvements in cost, safety, sustainability, and compliance.
- Advise clients on emerging trends, including EV adoption and regulatory changes, and translate them into actionable strategies.
- Communicate results and recommendations through reports, presentations, and business reviews.
- Oversee day-to-day fleet operations—including ordering, budget, licensing, driver communication, and compliance—by coordinating with Element service teams and third-party partners.
- Ensure accurate reporting and decision-making by maintaining inventory records across systems.
- Draft communications to drivers and managers, reinforcing program updates, policies, and best practices.
- Support driver onboarding and change initiatives such as policy rollouts, supplier transitions, or safety campaigns.
- Partner with Element Account Managers to align strategies and ensure client satisfaction.
- Mentor Associate Fleet Managers, building their knowledge and confidence in client service and operations.
- Support onboarding and training of new team members by sharing best practices and guidance.
- Contribute feedback and ideas to strengthen the Outsourced Fleet Manager program’s tools, processes, and service model.
Requirements
- Bachelor’s degree in business, Supply Chain, or a related field. Or an equivalent combination of education and relevant professional experience will be considered.
- 5–7 years of relevant experience in client account management, fleet operations, or B2B service delivery, preferably within a complex service or logistics environment.
- Demonstrated success in managing client relationships within a consultative, service-focused model.
- Proven ability to lead, coach, and support others in a collaborative, team-based environment - without direct performance management responsibilities.
- Proficient in using data and performance metrics to identify operational improvements, monitor program health, and deliver measurable client value.
- CAFM (Certified Automotive Fleet Manager) certification is required or must be obtained within 18 - 24 months of hire.
Benefits
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
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