Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Field Support Representative for AT&T ensuring high-quality retail execution through daily visits to assigned locations. Building strong relationships with store management and retail associates.
Responsibilities
- Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
- Observe and provide feedback on seller interactions and customer engagement.
- Build and maintain strong relationships with store management and retail associates.
- Support and train store staff on AT&T product knowledge and customer experience best practices.
- Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
- Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
- Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
- Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
- Attend regional team calls, training sessions, and field events as needed
- ****Additional Responsibilities**
- Adhere to supplier policies and procedures
- Act as a role model within and outside supplier
- Maintains a positive and respectful attitude
- Consistently report to work on time and is prepared to perform duties of the position
- Visit a minimum of 5 stores a day
- Manage all expenses effectively stay within budget
- Ensure the timely completion of various administrative responsibilities and other duties as assigned
Requirements
- 1–3 years of experience in field operations, retail support, or territory management.
- Strong interpersonal and communication skills with a service-oriented mindset.
- Highly organized and self-motivated, with the ability to manage a daily route independently.
- Proficient in using mobile apps and reporting tools for field documentation.
- Reliable transportation and flexibility to travel within the assigned territory
- **Preferred Skills**
- Experience in wireless, telecom, or consumer electronics retail environments.
- Familiarity with field reporting platforms like Repsly or Salesforce.
- Bilingual (Spanish/English) is a plus.
Benefits
- Annual salary of $70,000
- Paid Vacation and Sick Time
- Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period to enroll!
- 401k Plan
- Employee Profit Sharing Program
- Potential for career growth - we prefer to promote from within!
- Ongoing training and development
- 50% AT&T wireless discount
- Mileage reimbursement
- Paid training
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