Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
About the role
- Field Support Representative developing strategies to support veterinary clinics. Assisting clinics with IDEXX product training and providing onsite technical support for customer needs.
Responsibilities
- Develop strategies to maintain and grow Customer Accounts
- Install, onboard, and train clinic staff on IDEXX products
- Identify additional customer needs and present solutions
- Assist with critical customer need visits
- Provide onsite technical support
- Visit customers in the field every day
- Manage schedule and travel based on customer needs
Requirements
- Minimum of three (3) years veterinary clinic experience
- Training and/or practice management background strongly preferred
- Native Dutch Speaker
- Fluent in English
- Fluent in French is a plus
- Effective communication and collaboration skills
- Ability to build strong partnerships
- Ability to plan and prioritize work in a dynamic environment
- Effective listening skills
- Technology proficiency with computers, tablets, and Smartphones
- Computer networking experience is preferred
Benefits
- Competitive compensation
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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