Field Engineer II performing maintenance, installations, and troubleshooting on medical equipment for healthcare systems. Ensuring optimal delivery of healthcare services to patients in Boise, ID area.
About the role
- Field Support Engineer providing technical support for pharmacy automation products in Springfield, MA. Traveling regionally for client sites and ensuring customer satisfaction with effective problem resolution.
Responsibilities
- Deliver world class customer service and problem resolution skills at new and existing client sites.
- Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
- Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
- Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
- Respond within SLA requirements to break/fix service requests.
- Collaborate with regional and national service team members to identify and resolve complex problems.
- Periodically assist Product Implementation Team with installation of new automation.
- Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
- Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
- Periodic travel outside of the local region and overnight stays may be required.
- Weekend and holiday coverage as well as occasional overtime may be required.
Requirements
- High School Diploma plus 3-5 years of experience in a field service role
- Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11
- Proficient knowledge of Microsoft Office
- Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
- Knowledge of setup and use of routers and switches.
- Ability to locate and edit configuration and XML files within a file structure.
- Understanding of ghosting and re-imaging processes.
- Strong mechanical proficiency and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Field Technician performing testing and maintenance on electrical power systems for Shermco Canada. Ensuring safe, reliable, and efficient operation through hands - on expertise in various environments.
IT - Service Engineer providing on - site support in a modern digital workplace for pharmaceutical and technical clients. Responsibilities include user support, hardware installation, and troubleshooting.
Heavy Equipment Technician specializing in construction and forestry equipment maintenance for Liebherr - Canada. Responsible for efficient repair, diagnostics and customer support in various environments.
Service Engineer in Swindon responsible for servicing industrial doors. Performing maintenance, diagnosing faults, and providing customer service for a global access solutions leader.
Director of Steam Turbine Service Engineering at Mitsubishi Power. Leading engineering efforts in service operations and executing repairs for steam turbines.
Field Service Technician at Crown Equipment Corporation maintaining and repairing lift trucks for customers. Troubleshooting and performing planned maintenance while supporting customer needs.
Field Service Technician repairing lift trucks for Crown Equipment Corporation, a global leader in material handling. Troubleshooting and maintaining equipment while providing excellent customer service.
Mechanic servicing dock and door equipment for Crown Equipment Corporation. Responsible for troubleshooting, maintenance, and repairs as a Field Service Technician in the local area.
Field Service Technician diagnosing and repairing lift trucks for Crown Equipment Corporation. Maintaining service vehicles and performing routine maintenance tasks.