Hybrid Field Service Technician

Posted 2 weeks ago

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About the role

  • Deliver world class customer service and problem resolution skills at new and existing client sites.
  • Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
  • Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
  • Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
  • Respond within SLA requirements to break/fix service requests.
  • Collaborate with regional and national service team members to identify and resolve complex problems.
  • Periodically assist Product Implementation Team with installation of new automation.
  • Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
  • Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
  • Periodic travel outside of the local region and overnight stays may be required.
  • Weekend and holiday coverage as well as occasional overtime may be required.

Requirements

  • High School Diploma plus 3-5 years of experience in a field service role
  • Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11
  • Proficient knowledge of Microsoft Office
  • Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
  • Knowledge of setup and use of routers and switches.
  • Ability to locate and edit configuration and XML files within a file structure.
  • Understanding of ghosting and re-imaging processes.
  • Strong mechanical proficiency and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Job title

Field Service Technician

Job type

Experience level

Mid levelSenior

Salary

$22 - $34 per hour

Degree requirement

High School Diploma

Location requirements

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