Hybrid Field Service Manager

Posted last month

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About the role

  • Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software
  • Select, hire, train, and develop current and new technical representatives (Digital Service Specialists)
  • Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction
  • Manage the warehousing process as it relates to merchandise and inventory
  • Drive development and education of the team regarding new technology in an evolving industry
  • Empower and lead technical Digital Service Specialists to service and support Canon\'s hardware and software technology-based solutions

Requirements

  • Bachelor\'s degree in a relevant field or equivalent experience required
  • 7 years of related experience and management of typically two or more regular full-time employees
  • Service management experience in the technology industry
  • Hands-on field technical experience with digital and electromechanical technology
  • Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred
  • Strong communication skills and desire to develop and lead a team
  • Excellent time management skills
  • Must be legally authorized to work in the United States; company will not sponsor visas
  • All applicants must reside in the United States at the time of hire

Benefits

  • Competitive compensation and benefits package
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Vacation (paid time off)
  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program
  • Volunteer opportunities
  • Canon welcome kit and official merchandise (swag)

Job title

Field Service Manager

Job type

Experience level

SeniorLead

Salary

$61,800 - $92,520 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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