Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.
About the role
- Field Service Engineer maintaining and repairing medical equipment at healthcare facilities. Responsible for customer communication, satisfaction, and regulatory compliance in a healthcare setting.
Responsibilities
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns
- Own customer issues from dispatch or identification of issue to resolution
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- High school diploma/GED and 6 years of relevant experience
- Technical capabilities in (MR, CT, XR, U/S) including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Legal authorization to work in the U.S. is required
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
Job title
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Experience level
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Location requirements
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