Field Service Engineer maintaining and repairing medical equipment at healthcare facilities. Responsible for customer communication, satisfaction, and regulatory compliance in a healthcare setting.
Responsibilities
Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
Perform troubleshooting, service repairs and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns
Own customer issues from dispatch or identification of issue to resolution
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Requirements
Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
High school diploma/GED and 6 years of relevant experience
Technical capabilities in (MR, CT, XR, U/S) including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Legal authorization to work in the U.S. is required
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
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